I was reading in a book and I saw this formula that I thought I should pass on.
This chapter was talking about Attitudes.
The Author said we should be aware of FADES and try to avoid them.
He defined FADES as the (Failure to Acquire the Desire for Excellent Service)
He said the symptoms of FADES are:
1. Loss of eye-to-eye contact
2. Disappearing smile
3. Negative verbal communication
4. Negative nonverbal language
5. Me-First attitude
and the cure is to thinks of others and what they need-Dr Litchford
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